Privacy Policy

This page outlines our specific practices around privacy and data processing on this website. As an ethically-driven company, privacy matters to us, and this policy is designed to be open and precise about data collection and processing, and to help direct you if you have any questions about how your data is used.

Who are we?

We are Zest Eco Limited, and you can contact us at hello@zest.uk.com or 0333 577 6760.

What information do we collect?

We collect data when you complete an enquiry form on our website. The information collected includes:

• Name
• email address

Analytics

This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device
• Web pages you visited prior to coming to this website
• Your IP address

This information may also include details about your use of this website, including:

• Clicks
• Internal links
• Pages visited
• Scrolling
• Searches
• Timestamps

We use first-party cookies through Google Analytics, and third-party cookies through Google advertising cookies. We use the Google Signals feature of Google Analytics 4 to collect aggregated and anonymised insights on our website traffic data, understand website users’ cross-device behaviours and personalise Google Ads for signed-in Google users who have consented to this. Users can access and/ or delete this data via the My Activity page on Google.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

• Information about your browser, network, or device
• Your IP address

Cookies

We are open about the cookies we use to improve your experience of using this website. You can read our cookie policy here.

How do we use personal information?

The service and business related purposes for which we process personal information include:

• personalisation of content, business information or user experience
• delivering marketing and events communication
• carrying out polls and survey
• internal research and development purposes
• providing goods and services
• legal obligations (eg prevention of fraud)
• meeting internal audit requirements

What legal basis do we have for processing your personal data?

We process your personal information on the following legal basis:

• Consent - provided when a website form is completed. You can withdraw this consent at any time by contacting us using the methods outlined above.
• Legitimate interests - to provide goods and services to you.

When do we share personal data?

We do not share your personal data with third parties, unless it is needed to provide services or conduct your business operations.

Where do we store and process personal data?

We store and process personal data within our IT infrastructure.

How do we secure personal data?

Our approach to data security and the technologies and procedures we use to protect personal information include those:

• to protect data against accidental loss
• to prevent unauthorised access, use, destruction or disclosure
• to ensure business continuity and disaster recovery
• to restrict access to personal information
• to conduct privacy impact assessments in accordance with the law and your business policies
• to train staff and contractors on data security
• to manage third party risks, through use of contracts and security reviews

How long do we keep your personal data for?

We keep your personal data for a minimum of 7 years in order to provide ongoing services to you.

Your rights in relation to personal data

We respect the right of data subjects to access and control their personal data. These include:

• access to personal information
• correction and deletion
• withdrawal of consent (if processing data on condition of consent)
• data portability
• restriction of processing and objection
• lodging a complaint with the Information Commissioner’s Office

How to contact us

You can get in touch if you have questions or concerns about our privacy practices, your personal information, or if you wish to file a complaint:

Bond House, The Bourse, Boar Lane, Leeds LS1 5EN

Email: hello@zest.uk.com

Call: 0333 577 6760.